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Q: What amenities are typically available in OYO rooms?

A: Standard amenities offered at OYO properties include:

Some properties may offer additional amenities like swimming pools, gyms, restaurants, and parking facilities.

Q: Can I use the OYO Rupee earned through the Refer and Earn program for any hotel booking?

A: Yes, you can use the OYO Rupee earned through the program as a discount on any OYO hotel booking, up to the maximum usable limit per booking.

Q: What happens if my referrals are flagged as invalid in the OYO Refer and Earn program?

A: If referrals are flagged as invalid, neither the referrer nor the referee will receive the referral reward.

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Q: What happens if I arrive at the OYO property and my room is not available?

A: If your booked room is unavailable upon arrival, you should immediately contact the property manager and OYO customer support. They will try to resolve the issue by providing an alternative room or offering a full refund.

Q: What qualifies as a valid referral in the OYO Refer and Earn program?

A: A valid referral occurs when a user, using a unique phone number, installs the OYO app, creates an account for the first time, and does not uninstall and reinstall the app or register with an existing mobile number on a new device.

Q: Can I smoke in my OYO room?

A: Smoking policies vary depending on the property. Some OYO hotels are completely non-smoking, while others may allow smoking in designated areas. It is essential to confirm the smoking policy with the specific property before booking.

Q: What are the cancellation and refund policies of OYO?

A: Cancellation policies vary depending on the booked property and chosen rate plan. Generally, OYO offers flexible cancellation options with a full refund if canceled within a specific timeframe. However, some non-refundable rates may apply. You can find the detailed cancellation policy for your booking on the website or app.

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Q: What are the check-in and check-out times at OYO properties?

A: Standard check-in time at OYO properties is 12:00 PM, and check-out time is 11:00 AM. However, these times may vary depending on the specific property. You can find the exact check-in and check-out times during the booking process or on the property's dedicated page.